Effective Date: August 19, 2025
This Cookie Policy explains how Monze Digital Solutions ("we," "our," or "us") uses cookies and similar tracking technologies when you visit our website and use our electronic signature services (collectively, the "Services"). This policy should be read alongside our Privacy Policy and Terms of Service.
By continuing to use our Services, you consent to our use of cookies as described in this policy. You can manage your cookie preferences through your browser settings or our cookie preference center.
Cookies are small text files that are stored on your computer, tablet, or mobile device when you visit our website. They contain information that is transferred to your device's hard drive and allow us to recognize your device and store some information about your preferences or past actions.
Temporary cookies that are deleted when you close your browser. These are essential for the basic functionality of our Services and enable you to navigate our website and use its features.
Cookies that remain on your device for a specified period or until you delete them. These help us remember your preferences and provide a more personalized experience across multiple visits.
These cookies are essential for the website to function properly and cannot be disabled. They enable core functionality such as:
Legal Basis: Legitimate interest (essential for service provision)
Retention: Session or up to 1 year
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously:
Legal Basis: Legitimate interest (service improvement)
Retention: Up to 2 years
Third Parties: Google Analytics, Mixpanel, Hotjar
These cookies enable enhanced functionality and personalization:
Legal Basis: Legitimate interest (enhanced user experience)
Retention: Up to 1 year
With your consent, these cookies track your online activity to deliver relevant advertising:
Legal Basis: Consent (explicit opt-in required)
Retention: Up to 2 years
Third Parties: Google Ads, Facebook Pixel, LinkedIn Insight Tag
These cookies enable customer support and communication features:
Legal Basis: Legitimate interest (customer support)
Retention: Up to 1 year
Third Parties: Intercom, Zendesk, Mailgun
We use small transparent images (pixels) embedded in web pages and emails to track user interactions, email opens, and campaign effectiveness. These help us understand engagement and improve our communications.
Our Services may use local storage technologies (HTML5 local storage, IndexedDB) to store data locally on your device for improved performance and offline functionality.
We may collect information about your device configuration (screen resolution, browser version, installed plugins) for security purposes and to prevent fraud. This information is processed in accordance with our Privacy Policy.
Provides website analytics and user behavior insights.Privacy Policy |Opt-out
Advanced product analytics and user engagement tracking.Privacy Policy |Opt-out
Live chat, customer messaging, and support ticket management.Privacy Policy
Email delivery and tracking for transactional and marketing emails.Privacy Policy
You can manage your cookie preferences through our Cookie Preference Center, accessible through the cookie banner or your account settings. You can:
Most web browsers allow you to control cookies through their settings. You can:
On mobile devices, you can manage tracking through:
While you can disable cookies, please note that this may affect your experience with our Services:
Disabling strictly necessary cookies may prevent you from logging in, uploading documents, or using core features of our e-signature platform.
Without functional cookies, you may need to re-enter preferences and settings each time you visit our website.
Blocking analytics cookies limits our ability to understand user behavior and improve our Services based on usage patterns.
Some of our third-party service providers may be located outside your country of residence. When cookies facilitate data transfers to these providers, we ensure appropriate safeguards are in place:
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies and related technologies.
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
Privacy Officer
Monze Digital Solutions
22 4th St #602
San Francisco, CA 94103
United States
Email: privacy@monze.net
Phone: (415) 821-4241
Subject Line: Cookie Policy Inquiry
For EU residents: You can also contact your local data protection authority if you have concerns about our cookie practices.